Privacy Policy

At The Peptide Archive, we are committed to protecting your privacy and handling your personal information responsibly, securely, and transparently.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, create an account, place an order, contact us, or otherwise interact with The Peptide Archive.

We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process personal information required to operate our website, process orders, provide customer support, prevent fraud, and meet legal or administrative obligations.

This may include:

Your name
Email address
Billing and delivery address
Order details
Payment confirmation information
Account login details
IP address and device information
Website usage and browsing information
Customer service correspondence

We only collect information that is necessary for the purposes described in this Privacy Policy.

How We Use Your Personal Data

We use personal data to provide and improve our services, process customer orders, communicate with customers, and maintain the security and performance of our website.

We may use your personal data for the following purposes:

To process and dispatch orders
To manage customer accounts
To provide order updates and tracking information
To respond to enquiries and support requests
To process refunds, returns, or delivery investigations
To detect, prevent, and investigate fraud or misuse of our website
To maintain website security
To comply with legal, tax, accounting, and regulatory obligations
To improve website functionality, performance, and customer experience

We do not sell your personal data.

Account Security

Account-related information is protected using appropriate security measures. Passwords and sensitive login credentials are stored using secure hashing methods, meaning they are transformed into encrypted values and are not visible to us in plain text.

Access to customer data is restricted to authorised personnel and service providers who require access for legitimate business purposes, such as order processing, customer support, payment administration, fulfilment, or website maintenance.

We take reasonable technical and organisational measures to protect our systems, databases, and customer information against unauthorised access, misuse, alteration, loss, or disclosure.

Who We Share Personal Data With

We may share personal data with trusted third parties where necessary to operate our website, fulfil orders, process payments, provide customer support, or comply with legal obligations.

This may include:

Payment providers and banking partners
Delivery and courier services
Website hosting providers
IT support and security providers
Email and communication service providers
Professional advisers, where required
Regulatory, legal, or law enforcement bodies where legally required

Where third parties process personal data on our behalf, we require them to apply appropriate security and data protection standards. Third-party processors are expected to comply with applicable data protection requirements and only process personal data for authorised purposes.

Payment Information

The Peptide Archive does not store full payment card details on our servers.

Where card payments or bank-to-bank payment options are available, payment information is processed securely by trusted payment providers, financial institutions, or Open Banking providers. These providers may act as independent data controllers for payment-related information.

Manual bank transfer payments are handled through direct bank-to-bank transfer. Customers should include their order reference when making payment to help us identify and process the order efficiently.

Payment availability may vary depending on payment provider restrictions, banking requirements, and operational circumstances.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including order fulfilment, customer support, legal compliance, tax, accounting, fraud prevention, and dispute resolution.

Certain order and transaction records may need to be retained for legal, tax, accounting, or administrative purposes. Where data is no longer required, it will be securely deleted, anonymised, or archived in accordance with our internal procedures.

Your Data Protection Rights

Under UK data protection law, you may have rights in relation to your personal data. These may include the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data where applicable
Request restriction of processing
Object to certain types of processing
Request transfer of your personal data where applicable
Withdraw consent where processing is based on consent

To make a data request, please contact us at info@peptidearchive.co.uk and provide enough information for us to identify your account or order.

For security reasons, we may need to verify your identity before responding to a data request. This helps protect customer information and reduces the risk of unauthorised access.

The ICO states that individuals should be informed about rights such as access, rectification, erasure, restriction, objection, and portability, and that privacy information should be easy to understand. :contentReference[oaicite:0]{index=0}

Cookies & Similar Technologies

Our website may use cookies, log files, pixels, tags, and similar technologies to operate the website, improve functionality, remember preferences, analyse performance, and support security.

Cookies are small files placed on your device when you visit a website. They help websites function correctly and may also be used to understand how visitors interact with the site.

We may use cookies and similar technologies to:

Keep the website secure and functional
Remember customer preferences
Enable account login and checkout functionality
Analyse website performance
Understand how visitors use our website
Support fraud prevention and security monitoring
Improve the overall customer experience

You can control or disable cookies through your browser settings. Please note that blocking certain cookies may affect website functionality, including account access, basket features, and checkout performance.

The ICO explains that PECR applies to cookies and similar technologies, including technologies that store or access information on a user’s device. :contentReference[oaicite:1]{index=1}

Marketing Communications

Where you have opted in to receive marketing communications, we may use your email address to send updates, product information, offers, or website news.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us at info@peptidearchive.co.uk.

We will not send marketing communications where we are not legally permitted to do so.

Data Breaches

If a data breach occurs that may compromise the security of personal data, we will take appropriate steps to investigate, contain, and address the issue.

Where required by law, we will notify affected individuals and/or the relevant supervisory authority within the applicable reporting timeframe.

Third-Party Websites

Our website may contain links to third-party websites. These websites operate independently and have their own privacy and cookie policies.

The Peptide Archive is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, legal obligations, or data protection practices.

When this policy is updated, the latest version will be published on our website. Continued use of our website after changes are published means you accept the updated policy.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle personal data, please contact us at:

Email: info@peptidearchive.co.uk

You also have the right to raise concerns with the UK Information Commissioner’s Office if you believe your personal data has not been handled appropriately.